Refund and Declination Policy

Refund Eligibility

• Customers are eligible for a refund if the order is canceled within one week (7 calendar days) of order placement and payment.
• A valid proof of purchase or order confirmation is required to qualify for a refund.

Refund Process

• The refund process will be initiated once the company receives proof of the goods returned to our facility.
• Refunds will be issued to the original payment method.
• Refund processing times may vary depending on the payment provider.

Declination of Refunds

• The company reserves the right to decline refund requests if the order has already entered the production or shipping process.
• Custom-made or personalized products are generally not eligible for a refund unless they are defective or not as described.

Defective or Incorrect Products

• In the event of receiving a defective or incorrect product, customers must promptly notify the company.
• Photographic evidence or the return of the product may be required for assessment before approving a refund or replacement.
• Proof of all damaged goods must be provided by the customer, including complete details and necessary picture proofs. Claims will be refunded only for damaged goods.

Damaged During Shipping

• Customers should inspect their orders upon delivery and report any shipping damage within 48 hours.
• Photographic evidence is necessary for the resolution process, which could involve a refund, replacement, or repair.

Decoration and Labeling

• All specifications for decoration and labeling must be provided by the customer.
• Failure to provide labeling specifications may result in the product being delivered without labeling.

Policy Changes

• This policy is subject to change without prior notice.
• Customers are responsible for reviewing and understanding the policy at the time of purchase.

Contact Information

• Customers can contact the customer support team for inquiries or clarification regarding the refund and declination policy.

At Patch Tripper, we appreciate your trust and are committed to providing professional and prompt assistance to address your concerns. Thank you for choosing us as your preferred provider.